At Nike Sportwear Sales, we’re committed to delivering premium sportswear with exceptional service. Our streamlined shipping and returns process ensures you can shop with confidence, knowing we’ve got you covered every step of the way.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options & Delivery Times
We offer two convenient shipping methods to customers worldwide (excluding Asia and certain remote areas):
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on destination and customs processing. International customers may be subject to customs fees which are the customer’s responsibility.
Returns & Exchanges
We stand behind our premium sportswear and want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Return Policy Overview
- Returns accepted within 15 days of receiving your order
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging and proof of purchase required
- Non-returnable items: For hygiene reasons, swimwear (listed under our “Shorts & swimwear” category) cannot be returned unless faulty
How to Return or Exchange
Step 1: Submit Your Request
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Nike Sportwear Sales Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
– Item(s) to return/exchange: [Product Name, Size, Color]
– Reason for return/exchange: [Please specify]
– Preferred resolution: [Refund/Exchange for (specify size/color if exchanging)]
I confirm that the item(s) meet your return criteria (unworn, unwashed, with tags attached).
Best regards,
[Your Full Name]
[Your Contact Number]
Step 2: Wait for Approval
Our team will review your request within 1-2 business days and email you with:
- Return authorization
- Shipping instructions
- Return address
Step 3: Ship Your Return
Package your item(s) securely and include your order confirmation or packing slip. Ship to the address provided in your return authorization email.
Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns, mark the package as “Returned Goods” to avoid additional customs charges.
Step 4: Processing Your Return
Once we receive your return, we’ll inspect it and process your refund or exchange within 3-5 business days.
Refund Information
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs to send your new item(s).
Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability. If your preferred exchange item is out of stock, we’ll process a refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.
Contact Us
Our customer service team is happy to assist with any questions about shipping, returns or exchanges.
Email: [email protected]
Mailing Address:
Nike Sportwear Sales
1924 Poe Road
Rowland, US 28383