At Nike Sportwear Sales, we stand behind the quality of our premium sportswear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, swimwear (listed under our “Shorts & swimwear” category) cannot be returned unless faulty. All other items in our collection are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nike Sportwear Sales Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for (specify size/color if exchanging)] I confirm that the item(s) meet your return criteria (unworn, unwashed, with tags attached). Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

  • Return authorization
  • Shipping instructions
  • Return address

Step 3: Ship Your Return

Package your item(s) securely and include your order confirmation or packing slip. Ship to the address provided in your return authorization email.

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return, we’ll inspect it and process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs to send your new item(s).

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If your preferred exchange item is out of stock, we’ll process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

International Returns

For international customers (excluding Asia and certain remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or our mailing address:

Nike Sportwear Sales
1924 Poe Road
Rowland, US 28383